Question 1

What is WNGÖS?

Accepted Answer

We’re a lifestyle brand that offers bold statement apparel and accessories, designed to make a statement about the world and your personal style. Our collections are inspired by the spirit of self-expression and activism.

WNGÖS ... Will Never Go Out of Style.

Question 2

How do I place an order?

Accepted Answer

To place an order, simply browse our collection, select your desired items, and add them to your cart. When you’re ready to check out, follow the prompts to enter your shipping and payment information. Once your order is placed, you’ll receive a confirmation email with your order details.

Question 3

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express and Discover). All transactions are processed securely.

Question 4

How long will it take to receive my order?

Accepted Answer

Domestic orders typically arrive within 7-10 business days from the shipment date. International orders may take 12-15 business days, depending on the destination. Please note that these are estimated delivery times and may vary based on shipping carrier and customs processing.

Question 5

Can I track my order?

Accepted Answer

Yes! Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.

Question 6

What is the return policy?

Accepted Answer

We accept returns within 15 days of purchase for items that are unused, unworn, and in their original condition. To initiate a return, please contact us at sales@wngos.com for return instructions. Note that some items, such as sale items and custom orders, are non-returnable.

Question 7

What should I do if I receive a damaged or defective item?

Accepted Answer

If you receive a damaged or defective item, please contact us immediately at sales@wngos.com with your order number and photos of the damage or defect. We will arrange for a replacement or refund as soon as possible.

Question 8

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary by destination, and additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer.

Question 9

How can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible at sales@wngos.com. We will do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

Question 10

How can I contact WNGÖS?

Accepted Answer

For any questions or concerns, you can reach us at sales@wngos.com. We’re here to help and will respond to your inquiries as quickly as possible.

Frequently asked questions